FAQ – Guardo

FAQ

Shipping & Delivery

How long does it take to get my products? How long does it take to get my products?

We have a delivery time of 2-5 business days in the Nordic region. Approx. 10 business days outside the Nordic region.

My order has not arrived My order has not arrived

When your package leaves our warehouse, you receive an email with a link through which you can track your package. If you can’t see your package via the tracking link, you are welcome to get in touch with us here

Can i track my order? Can i track my order?

After we have shipped your order you will receive an email which will include your tracking number.

You can track your order here

I have received the wrong product or a product is missing from my order, what do I do? I have received the wrong product or a product is missing from my order, what do I do?

We apologize for this. Email our customer service here and we will help you.

Returns & Refunds

Do you offer refunds? Do you offer refunds?

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

How do i return an item? How do i return an item?

If you want to return an item you can find our Return Policy and instructions here

Product

How long does your perfume last on the skin? How long does your perfume last on the skin?

Our perfumes typically last between 6 to 12 hours, depending on the fragrance concentration, skin type, and environmental conditions. For longer-lasting results, we recommend applying the perfume to pulse points.